Terms & Conditions

The following are the terms and Conditions for Hajj and Umrah Pilgrimage by Shehre Sada Hajj and Umrah. These terms and conditions govern the contractual relationship between the customer and us.

Hajj/Umrah Booking

Shehre Sada Hajj and Umrah requests you to visit physically at our office before confirming the Umrah/Hajj booking so that the customer first checks all the norms of Umrah packages and Hajj Packages. Then if the customer got satisfied then it is the best way to confirm the Umrah or Hajj booking. After knowing all our details regarding Umrah/Hajj booking and Umrah/Hajj packages then if agreeing for the booking whether for Hajj pilgrimage or Umrah Pilgrimage, you have to pass your all required documents to our representative he/she checks all the documents properly, the validity, if any damage, then the Shehre Sada Hajj and Umrah executive confirms your Hajj/Umrah booking.

Documentation Policy

Shehre Sada Hajj and Umrah will assist you regarding the necessary travel documents for Hajj and Umrah journey such as,
. Passport (with validity of 6 months from the date of Submission)
. Pan Card
. Passport size photographs (with white background)
. Contact number of the customer
Note: After submission of all the required documents at Shehre Sada Hajj and Umrah office, your documents are safe in a digital locker and the entire office is under CCTV surveillance. Allah Forbid if any Natural Calamity held in that case if your documents got damaged Shehre Sada Hajj and Umrah are not liable for that and you have no right to claim.

Payment Policy

Shehre Sada Hajj and Umrah should not accept the payment in someone personal account only in Shehre Sada Hajj and Umrah official account. We accept the payment through different modes such as Bank Transfer, NEFT, RTGS, or even through Cheque. At the time of Umrah or Hajj booking you have to pay 25% from the Umrah/Hajj Package and it is fully non-refundable, then the remaining 75% of payment must be made by the specific due date.

Cancellation and Refund Policy

Shehre Sada Hajj and Umrah cancellation policy is depends upon the timing of cancellation, if we have done with all the formalities like Ticketing, Visa, accommodation booked, if our Group is ready to leave, then very small amount will be refunded to concerned person only. In case of death of the concerned person, the amount will be refunded to the Nominee only, according to the current scenario.

Cancellation by Shehre Sada Hajj and Umrah

If the Umrah/Hajj booking has been cancelled or extent caused by the Company due to some changes in policy by Saudi authorities, or due to technical issue from Umrah/Hajj Visa embassy in that case Umrah/Hajj booking may get cancelled, also delay from Airlines due to bad weather conditions in that case it may get rescheduled, So the customer will not be liable to claim us or asking for any cancellation demand.

Infant Policy

Infants are typically under the age of 0-24 months old or below. Shehre Sada Hajj and Umrah infant policy for Umrah and Hajj pilgrimage is that you have to pay their Airline charges (as per Airlines policy), Visa charges (Visa charges are as same as adults) and the rest services are free.

Child Policy

A person up to the age of 6 years from birth is considered a child. Shehre Sada Hajj and Umrah child policy for Umrah and Hajj pilgrimage is equal as adults like Airline charges, Visa charges but Shehre Sada Hajj and Umrah provide free food for the child and free accommodation if the child not utilizes the bed then it will be provided free, if not then have to pay the charges for accommodation also.

Infant and Child Documentation Policy

It is compulsory that both infant and child travel with their legal guardian. Documentation required for infants and children to perform Umrah and Hajj are Passport (With validity of 6 months from the date of submission) and Passport sized photograph.

Death Policy

Shehre Sada Hajj and Umrah provides the orientation programme before some days of leaving in which we understand the customers all regulation, instructions, guidelines and requirements of performing Hajj and Umrah pilgrimage set by the Saudi authorities. Allah forbid if any of our pilgrims died during performing Hajj and Umrah, whether the death is by natural cause or accident, Shehre Sada Hajj and Umrah are not liable.
If one of our Pilgrims died after one or more days of stay, his/her nominee is not liable to claim us for any kind of refund, ticket cancellation charges or dead body.