Terms and Conditions of Booking
These Terms and Conditions govern bookings made with Shehre Sada Hajj & Umrah, Rambagh, Srinagar, Jammu & Kashmir. By confirming a booking, making a payment, or availing of our services, customers agree to the terms outlined below.1. Quotes, Rates and Price Variations
- • Shehre Sada Hajj & Umrah offers travel packages based on rates and facilities provided by our suppliers, including airlines, hotels, transportation providers, and other travel service providers.
- • All prices are subject to availability and may change due to fluctuations in airline fares, hotel rates, currency exchange rates, government taxes, visa fees, or other supplier charges.
- • If any change in price or service occurs before the booking is confirmed or payment is made, the revised details will be communicated to the customer. If the customer does not agree to the revised terms, they may choose not to proceed with the booking without incurring a cancellation charge for that unconfirmed booking.
- • Once a booking has been confirmed, any changes will be subject to the applicable supplier terms and the agreed booking conditions.
2. Bookings, Deposits and Final Payments
- • Customers must pay the required advance amount or booking deposit within the timeframe communicated by Shehre Sada Hajj & Umrah.
- • The remaining balance must be paid by the deadline specified in the booking confirmation and before the commencement of travel.
- • If airline fares, hotel charges, transportation costs, visa fees, or other applicable charges change before confirmation or due to changes permitted under the agreed booking terms, the customer will be informed of any applicable price difference.
- • Any additional amount payable by the customer must be communicated clearly, subject to applicable law and the terms agreed at the time of booking.
- • Failure to make payments within the agreed timeframe may result in cancellation or changes to the booking, subject to the applicable terms and supplier policies.
3. Cancellation Due to Circumstances Attributable to the Company
If Shehre Sada Hajj & Umrah is unable to provide the confirmed travel services due to circumstances directly attributable to the company:- • The customer will be informed as soon as reasonably possible.
- • The customer may be offered an appropriate alternative arrangement or a refund, as applicable.
- • Refunds will be calculated after considering services already provided and any legitimate, documented, non-recoverable expenses, subject to applicable law and the agreed booking terms.
- • Nothing in this clause limits any rights or remedies available to the customer under applicable law.
4. Bookings Made Less Than 45 Days Before Travel
- • Bookings made within 45 days of the scheduled departure date may require faster processing and payment.
- • Customers must complete the required payment and submit all necessary documents within the timeframe communicated by the company. Payment deadlines may depend on airline ticketing requirements, hotel confirmation, visa processing, and the availability of the selected package.
- • Accepted payment methods may include bank transfer, NEFT, RTGS, cheque, and other officially authorized payment channels communicated by the company.
- • Late bookings are subject to availability and confirmation by the relevant service providers and authorities.
5. Standard Cancellation Policy
Cancellation charges depend on the time remaining before the scheduled departure date and the terms applicable to the selected package.- • 30 days or more before departure: Cancellation charges may be up to 30% of the total package cost.
- • 20–29 days before departure: Cancellation charges may be up to 50% of the total package cost.
- • 10–19 days before departure: Cancellation charges may be up to 100% of the total package cost where permitted by the confirmed package terms and applicable supplier charges.
- • Less than 10 days before departure: Cancellation charges may be up to 100% of the total package cost.
After submission of the original passport or commencement of visa processing, additional expenses may apply. A minimum cancellation or processing charge of ₹6,000 may apply where disclosed in the booking terms and legally permissible. Actual non-recoverable expenses may vary according to the stage of processing and supplier policies.
All cancellations must be submitted in writing to the representative or office through which the booking was made. Verbal cancellation requests will not be treated as formal cancellation requests.
Refunds, where applicable, will be processed after the relevant deductions and verification of the amounts recoverable from service providers.
6. Child Policy
Child rates depend on the child's age, airline fare rules, hotel policies, room occupancy, and the selected package.- • Children aged 1–6 years may qualify for special child rates where offered and confirmed by the company.
- • Complimentary hotel accommodation or meals will be provided only where specifically included in the confirmed package.
- • If a separate bed or additional room space is required for a child, additional accommodation charges may apply.
- • Airfare for children will be charged according to the applicable airline rules and ticket category.
- • Umrah or Hajj visa fees, permits, insurance, and other mandatory charges will apply according to the rules of the relevant authorities and service providers.
- • Customers must provide accurate dates of birth and supporting documents for all children travelling.
7. Booking Policy and Payment Methods
Customers may reserve an Umrah or Hajj package by paying the advance amount specified by Shehre Sada Hajj & Umrah. Where an advance payment has not been requested, the customer must complete the required payment within the deadline communicated by the company, including before ticket issuance, visa processing, or travel, as applicable. For the security of our pilgrims and the company, payments should be made only through officially authorized payment channels, such as:- • Bank transfer, including NEFT and RTGS.
- • Official company bank account.
- • Cheque, where accepted.
- • Authorized online payment facilities, including card payments where available.
8. Travel and Health Insurance
Travel or health insurance will be provided only where it is included in the selected package or separately arranged and confirmed.Insurance coverage, benefits, exclusions, limits, and claim procedures are determined by the insurance provider and the terms of the applicable policy.
Customers should review the policy details before travelling and ensure that they understand the coverage available for medical emergencies, accidents, hospitalization, and other covered events.
Insurance does not necessarily cover every medical expense or travel disruption. Claims must be submitted directly or through the prescribed process of the insurance provider, along with the required supporting documents.
Any mandatory insurance requirements imposed by the relevant authorities will be communicated as applicable.
9. Documents Required for Hajj and Umrah
Customers must submit all documents required for booking, visa processing, travel, and official registration within the prescribed timeframe. Documents may include:- • A valid passport, generally with at least six months' validity from the date of travel, or as required by the relevant authorities.
- • Recent passport-size photographs meeting the prescribed specifications.
- • PAN card or other identification documents, where required for applicable formalities.
- • Vaccination certificates, health documents, and insurance details, where applicable.
- • Any additional documents requested by the airline, visa authorities, Saudi authorities, or other relevant service providers.
10. Visa Approval and Saudi Authorities
All Hajj and Umrah visas, permits, and related approvals are subject to the rules, eligibility requirements, quotas, and decisions of the competent authorities, including the relevant Saudi authorities.Shehre Sada Hajj & Umrah may assist customers with the applicable documentation and processing procedures but cannot guarantee visa approval or issuance. Any additional requirements, restrictions, or changes introduced by the authorities must be followed by all pilgrims.
11. Women, Children and Other Pilgrim Requirements
Pilgrims must comply with the latest Hajj and Umrah visa requirements, entry regulations, and travel policies applicable to their circumstances.Requirements relating to a Mahram, accompanying family member, age, eligibility, and documentation may vary according to the applicable regulations and the individual pilgrim's circumstances.
Customers should confirm their specific requirements with Shehre Sada Hajj & Umrah before booking. No general Mahram requirement should be assumed to apply to every woman in every circumstance.
12. Flights, Hotels and Transportation
Flight schedules, airline arrangements, hotel accommodation, transportation, and other travel services are subject to availability and confirmation.Airlines, hotels, and transportation providers may change their schedules, facilities, or arrangements in accordance with their policies and operational requirements.
Where a confirmed service becomes unavailable, Shehre Sada Hajj & Umrah will make reasonable efforts to assist with suitable alternatives, subject to availability and applicable terms.
Any additional charges or material changes affecting the customer will be communicated as soon as reasonably practicable.
13. Pilgrim Responsibilities
All pilgrims are expected to:- • Follow the laws and regulations of India and Saudi Arabia.
- • Respect the instructions of authorized officials and group coordinators.
- • Follow the communicated departure, transportation, accommodation, and group schedules.
- • Safeguard their passports, travel documents, money, and personal belongings.
- • Inform the company in advance of relevant medical, mobility, dietary, or accessibility requirements.
- • Behave respectfully towards fellow pilgrims, hotel staff, and service providers.
14. Force Majeure and Unforeseen Circumstances
The pilgrimage may be affected by circumstances beyond the reasonable control of the company, including natural disasters, severe weather, epidemics, security concerns, government restrictions, changes in regulations, airline disruptions, and decisions by the relevant authorities.In such circumstances, the company will make reasonable efforts to inform affected customers and assist with available alternatives. Refunds, cancellations, and additional costs will be handled in accordance with applicable law, the confirmed booking terms, and the policies of the relevant service providers.
15. Customer Support and Complaints
Customers may contact Shehre Sada Hajj & Umrah for assistance with bookings, documentation, visa processing, flights, accommodation, transportation, and other services included in their package.Any complaint or concern should be communicated promptly to the company so that reasonable efforts can be made to address it.
16. Acceptance of Terms and Conditions
By making a booking, submitting the required documents, or making a payment, the customer acknowledges that they have read and understood these Terms and Conditions and agree to the applicable package details, payment schedule, inclusions, exclusions, and cancellation policy.These terms should be read together with the customer's confirmed package quotation and booking confirmation. Where any provision conflicts with applicable law, the applicable law will prevail.
Contact Information
- Shehre Sada Hajj & Umrah
- Dar Complex, Opposite Graveyard, Rambagh, Srinagar, Jammu & Kashmir, India.
- Umrah Packages: Mr. Obair Hazar
- Phone: +91-9906611241
- Visa Services & Air Ticketing: Miss Linsha
- Phone: +91-9419066241
- Email: shehresadahajjumrah@gmail.com