About Shehre Sada

Shehre Sada Hajj and Umrah is one of the customer-oriented travel agency. We have been here since 2016. We provide various domestic as well as international holiday packages including exceptional packages for Hajj & Umrah, Air ticketing, hotel bookings, VISA solutions etc. We are committed to our values to provide our customers hassle –free, memorable services, we believe in being transparent, truthful and committed to our work. It is not just a business for us, but a responsibility too. Hospitality is our core agenda. We go beyond the conventional sightseeing approach. We have enthusiastic staff members with great skills of hospitality and unparalleled knowledge of the travelling industry. We believe in providing immersive and experiential travel opportunities that allow our clients to connect deeply with the destinations of Makkah and Madina. We are delighted to provide exceptional customer services at every step of the journey. We ensure that our clients receive the highest quality services and gain access to unique and off beaten path of the journey experiences.

Vision

Shehre Sada Hajj and Umrah was founded in 2016. It gave us a tough time to make it known around the world. It involved a lot of dedication and teamwork to make it a success. At the very beginning we served only 60-70 customers but slowly and steadily we increased in growth. We are very much committed to our goal to provide the best Hajj/Umrah services with memorable travel experience to our valuable client's. We had a vision of being more and more successful in the service sector by enhancing our services responsibly and with much more commitment. We visualize to be more known by our ethical and friendly approach towards our client's in future. We would like to be the most preferable company in future through our policies of openness, responsibility and commitment. With the team effort of our dedicated staff members, we would like to touch new heights of success as we believe in the Mantra, Without Hard Work, and Nothing Prospers.

Mission

Main objective of our company is to provide best services to our valuable clients through our ethical policies and honest means. To achieve our objectives, we have adopted a customer oriented approach, where we made the customer as a centre of our policies. Our customer is our priority. We have equipped our company with dedicated and hard working staff members including Hajj/Umrah guides who are fully trained in the hospitality, and travelling sector. We firmly believe that HAPPY CUSTOMER MEANS HAPPY BUSINESS.

Our Capabilities

Shehre Sada Hajj and Umrah possess highly professionalized and skilled staff members including Hajj and Umrah guides, who are qualified trainers from the hospitality and travelling field. The staff fully possesses the capability and ability to meet any demand from the market. Since customer satisfaction is our primary concern, our team members have thorough knowledge and skills to bring full satisfaction to the client. Our team is capable enough to meet any exigencies arising at any point of time. Shehre Sada Hajj and Umrah is capable enough to deliver as promised as the company is enriched with a competent workforce who works with zeal and commitment to deliver the services as promised.
We as the company are fully capable of dealing with client queries and complaints and have a mechanism to redress the same and to avoid giving room to any difference between the company and the client. The company is competent enough to make all arrangements within the given timeframe to enable the clients to enjoy every minute of the trip with contentment and satisfaction.
Since different clients have different demands as per their resources, our staff is competent enough to plan, arrange and manage the trip as per the budget of the client without compromising the quality of the service. Despite different demands of clients, the company is fully capable of ensuring impartiality in providing services to its clients as the main focus of the company is client satisfaction. We as the company have more flexibility in servicing as we have maintained a tie up with different hotel service providers who make us available any type of service as needed. We ensure the timely yet quality service to our clients. We the company are capable enough to cater the needs and services of the clients from different regions of the country as our workforce is well versed with the languages spoken in different parts of the region to make the client feel at home other than an alien, allows our client to have a smooth, Hassle-free, and memorable trip to the full satisfaction. Let us assure our customers of being fully safe to travel and give us a chance to serve!

Our Responsibility

Our business is mainly guided by the principle of responsibility. As a tour operator, the company is fully responsible towards our client. The company believes in ethics guided by honesty and transparency. It is our responsibility to take care of our clients from the very beginning of opting for a particular tour package to the safe return of our clients to their home destination. It is the duty of the company to take all necessary measures regarding safe journey, health measures of clients into consideration. If there arises any issue, the company is fully responsible to sort it out at the earliest giving due consideration to our customer demands. It is necessary for the company to abide by the laws regarding travel operations. It is the responsibility of the company to be honest, to respect and to be accountable to our client. If there arises any mismatch between the promised and actual, the company has full accountability towards its clients. The company operates with the sense of honoring its commitments.
Our responsibilities are mainly of showing respect to our client, being compassionate in our dealings with our valuable clients, being honest in our efforts and being fully transparent to our clients regarding every aspect of the Hajj/Umrah services. It is the duty of the company to look for every aspect including transportation, accommodation, safety and hygiene of the client. If there arises any delay/issue in a tour plan, it is the responsibility of the company to make the client fully aware of the issues and solve them to avoid any inconvenience to our client. Due to this responsible behavior, we have many clients who have performed Hajj and Umrah frequently and made their stay long.
The company is socially responsible as well. We as a company believe as if we show full commitment towards our clients with greater sense of responsibility that not only our clients will get true satisfaction but our business will also be happy and prosperous. To attain this principle, the company is fully enriched with dedicated teams who are professionals, readily available to perform the duty efficiently and effectively. The Company has made its customers satisfied with an enormous sense of responsibility and working hard in this direction. We are committed to our promises, we believe if we let our clients feel good, they believe in us and our company more and more. In this direction, the company made sure to behave responsibly towards meeting the needs and aspirations of our customers to make them fully served and satisfied.

Our Team

The working group of team members of Shehre Sada Hajj and Umrah is very dynamic and enthusiastic. Our team usually possesses great abilities and capabilities to serve our clients best. We have regular meetings with our team members regarding the functionality of the company and take necessary feedback for improvement. It is actually a collective effort of management and our team, to achieve our objective of customer satisfaction and to make improvements from time to time keeping in view the customer satisfaction. Our team maintains healthy, open and honest communication patterns with our clients to be trustworthy. Our team gives due respect to the client's demands to make him fully satisfied. We as a team are committed to satisfy our clients by serving well.
Our team comprises members who have thorough knowledge of the tour areas to keep the client fully informed about the place they visit. Our team provides the general awareness of the place to be visited by the client. After returning back to their destination, our valuable clients not only had spiritually enhanced during the blessed journeys but also got knowledge of the places they visited. Our team possesses the skills of empathy and understanding to understand the needs of the clients well. Our members are well trained to meet any emergency and are fully committed to serve the clients to the best ability. We train our team members from time to time to keep them aware of the changing norms. Our team prepares a thorough sketch of the facilities to be served to the client right from the planning to the execution of the trip. Being professionalized, our team is at its best to deliver the incredible travel experience to our clients by ensuring outstanding and exceptional services.
Our team works effortlessly towards attaining the goal of the company of full client satisfaction. It is, in fact, the hard work of our professional and highly organized team that made the company reach new heights of success. We as a team take responsibility for the satisfaction of our customers. We as the company provide our team with a friendly work environment where everyone's opinion is asked and appreciated which enables our team members to work more flexibly and responsibly, which ultimately enables us to attain customer satisfaction.